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Contract with Direct Sellers/ Distributors
AGREEMENT 
This agreement is signed on the ………………...by and between Vadic Network Private Limited, company registered under the Companies Act, 2013 having its registered office situated at PLOT NO. 43, SHIV T P NAGAR AMBALA CITY Ambala HR-134007acting through its Director Mr. Mukesh (Herein after referred as “Company” which expression shall, unless repugnant to the context, include its successors in business, administrations, liquidators and assigns or legal representative) of the FIRST PARTY
AND 
Shri/Smt,…………………………………………………………………………………...aged…………..years, S/o. D/o W/o ………………………….……………………………………………….…………………………...…………………………………house, ……………………………………post,………………………………………………………..street,………………………,Tehsil................................................. District…………………………………. State ………………………………….…the (hereinafter called as Direct Seller which expression shall include my/our heirs, executors and administrators’ estates assigns and effects wherein the context so admits or requires) of the SECOND PARTY

Definitions:
The following terms shall have the meanings set forth below:
1. “Act/Rules” means the Consumer Protection Act, 2019 and Consumer Protection (Direct Selling) Rules, 2021. 
2.	"Advertisement" means any audio or visual publicity, representation, endorsement or pronouncement made by means of light, sound, smoke, gas, print, electronic media, internet or website and includes any notice, circular, label, wrapper, invoice or such other documents;

3.	“Consumer” means any person who - 
(i)	buys any goods for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly promised, or under any system of deferred payment, when such use is made with the approval of such person, but does not include a person who obtains such goods for resale or for any commercial purpose; or 

(ii)	 hires or avails of any service for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any beneficiary of such service other than the person who hires or avails of the services for consideration paid or promised, or partly paid and partly promised, or under any system of deferred payment, when such services are availed of with the approval of the first mentioned person, but does not include a person who avails of such service for any commercial purpose. 
Explanation: —For the purposes of this clause, — 
(a) The expression "commercial purpose" does not include use by a person of goods bought and used by him exclusively for the purpose of earning his livelihood, by means of self-employment; (b) the expressions "buys any goods" and "hires or avails any services" includes offline or online transactions through electronic means or by teleshopping or direct selling or multi-level marketing
4. "Person" includes— (i) an individual; (ii) a firm whether registered or not; (iii) a Hindu undivided family; (iv) a co-operative society; (v) an association of persons whether registered under the Societies Registration Act, 1860 or not; (vi) any corporation, company or a body of individuals whether incorporated or not; (vii) any artificial juridical person, not falling within any of the preceding sub-clauses.

5. “Prospect” means a person to whom an offer or a proposal is made by the Direct Seller to join a Direct Selling opportunity;

6. “Direct Seller” means a person authorized by a direct selling entity through a legally enforceable written contract to undertake direct selling business on principal-to-principal basis.
Explanation:  The written contract includes e-contract or digital contracts and the same shall be governed as per the provision of the Information Technology, 2000. 

7. “Network of Direct Selling”, means a network of Direct Sellers at different levels of distribution, who may recruit or introduce or sponsor further levels of Direct Sellers, who they can support.
Explanation: “Network of direct selling” shall mean any system of distribution or marketing adopted by a direct selling entity to undertake direct selling business and shall include the multi-level marketing method of distribution.

8. “Company” means the principal Direct selling entity which sells or offers to sell goods or services through direct sellers, but does not include an entity which is engaged in the Pyramid Scheme or money circulation Scheme.

9.	"Direct selling" means marketing, distribution and sale of goods or provision of services through a network of sellers, other than through a permanent retail location;

10.	“Goods” means every kind of movable property and includes "food" as defined in clause (j) of sub-section (1) of section 3 of the Food Safety and Standards Act, 2006;

11. “Saleable” shall mean, with respect to goods and / or services, unopened, unused, marketable, which has not expired, and which is not seasonal, discontinued or special promotion goods and / or services.

12.	“Cooling off period” means a period of time given to a participant to cancel the agreement he has entered into for participating in the direct selling business without resulting in any breach of contract or levy of penalty;. 

13.	"Product" means any article or goods or substance or raw material or any extended cycle of such product, which may be in gaseous, liquid, or solid state possessing intrinsic value which is capable of delivery either as wholly assembled or as a component part and is produced for introduction to trade or commerce, but does not include human tissues, blood, blood products and organs;


14.	“Pyramid Scheme”  means a multi layered network of subscribers to a scheme formed by subscribers enrolling one or more subscribers in order to receive any benefit, directly or indirectly, as a result of enrolment or action or performance of additional subscribers to the scheme, in which the subscribers enrolling further subscribers occupy a higher position and the enrolled subscribers a lower position, resulting in a multi-layered network of subscribers with successive enrolments 

15.	"Mis-selling" means selling a product or service by misrepresenting in order to successfully complete a sale and includes providing consumers with misleading information about a product or service or omitting key information about a product or providing information that makes the product appear to be something it is not.


16.	"Saleable", in relation to goods or services, means unused and marketable goods or services which have not expired, and which are not seasonal, discontinued or used for special promotion

17.	"Sensitive personal data" means the sensitive data or information as specified from time to time under section 43A of the Information Technology Act, 2000 (21 of 2000)


18.	"Unfair trade practice" means a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any service, adopts any unfair method or unfair or deceptive practice including any of the following practices, namely:— (i) making any statement, whether orally or in writing or by visible representation including by means of electronic record, which— (a) falsely represents that the goods are of a particular standard, quality, quantity, grade, composition, style or model; (b) falsely represents that the services are of a particular standard, quality or grade; (c) falsely represents any re-built, second-hand, renovated, reconditioned or old goods as new goods; (d) represents that the goods or services have sponsorship, approval, performance, characteristics, accessories, uses or benefits which such goods or services do not have; (e) represents that the seller or the supplier has a sponsorship or approval or affiliation which such seller or supplier does not have; (f) makes a false or misleading representation concerning the need for, or the usefulness of, any goods or services; (g) gives to the public any warranty or guarantee of the performance, efficacy or length of life of a product or of any goods that is not based on an adequate or proper test thereof: Provided that where a defence is raised to the effect that such warranty or guarantee is based on adequate or proper test, the burden of proof of such defence shall lie on the person raising such defence; (h) makes to the public a representation in a form that purports to be— (A) a warranty or guarantee of a product or of any goods or services; or (B) a promise to replace, maintain or repair an article or any part thereof or to repeat or continue a service until it has achieved a specified result, if such purported warranty or guarantee or promise is materially misleading or if there is no reasonable prospect that such warranty, guarantee or promise will be carried out; (i) materially misleads the public concerning the price at which a product or like products or goods or services, have been or are, ordinarily sold or provided, and, for this purpose, a representation as to price shall be deemed to refer to the price at which the product or goods or services has or have been sold by sellers or provided by suppliers generally in the relevant market unless it is clearly specified to be the price at which the product has been sold or services have been provided by the person by whom or on whose behalf the representation is made; (j) gives false or misleading facts disparaging the goods, services or trade of another person. Explanation.—For the purposes of this sub-clause, a statement that is,— (A) expressed on an article offered or displayed for sale, or on its wrapper or container; or (B) expressed on anything attached to, inserted in, or accompanying, an article offered or displayed for sale, or on anything on which the article is mounted for display or sale; or (C) contained in or on anything that is sold, sent, delivered, transmitted or in any other manner whatsoever made available to a member of the public, shall be deemed to be a statement made to the public by, and only by, the person who had caused the statement to be so expressed, made or contained; (ii) permitting the publication of any advertisement, whether in any newspaper or otherwise, including by way of electronic record, for the sale or supply at a bargain price of goods or services that are not intended to be offered for sale or supply at the bargain price, or for a period that is, and in quantities that are, reasonable, having regard to the nature of the market in which the business is carried on, the nature and size of business, and the nature of the advertisement. Explanation.—For the purpose of this sub-clause, "bargain price" means,— (A) a price that is stated in any advertisement to be a bargain price, by reference to an ordinary price or otherwise; or (B) a price that a person who reads, hears or sees the advertisement, would reasonably understand to be a bargain price having regard to the prices at which the product advertised or like products are ordinarily sold; (iii) permitting— (a) the offering of gifts, prizes or other items with the intention of not providing them as offered or creating impression that something is being given or offered free of charge when it is fully or partly covered by the amount charged, in the transaction as a whole; (b) the conduct of any contest, lottery, game of chance or skill, for the purpose of promoting, directly or indirectly, the sale, use or supply of any product or any business interest, except such contest, lottery, game of chance or skill as may be prescribed; (c) withholding from the participants of any scheme offering gifts, prizes or other items free of charge on its closure, the information about final results of the scheme. Explanation.—For the purpose of this sub-clause, the participants of a scheme shall be deemed to have been informed of the final results of the scheme where such results are within a reasonable time published, prominently in the same newspaper in which the scheme was originally advertised; (iv) permitting the sale or supply of goods intended to be used, or are of a kind likely to be used by consumers, knowing or having reason to believe that the goods do not comply with the standards prescribed by the competent authority relating to performance, composition, contents, design, constructions, finishing or packaging as are necessary to prevent or reduce the risk of injury to the person using the goods; (v) permitting the hoarding or destruction of goods, or refusal to sell the goods or to make them available for sale or to provide any service, if such hoarding or destruction or refusal raises or tends to raise or is intended to raise, the cost of those or other similar goods or services; (vi) manufacturing of spurious goods or offering such goods for sale or adopting deceptive practices in the provision of services; (vii) not issuing bill or cash memo or receipt for the goods sold or services rendered in such manner as may be prescribed; (viii) refusing, after selling goods or rendering services, to take back or withdraw defective goods or to withdraw or discontinue deficient services and to refund the consideration thereof, if paid, within the period stipulated in the bill or cash memo or receipt or in the absence of such stipulation, within a period of thirty days; (ix) disclosing to other person any personal information given in confidence by the consumer unless such disclosure is made in accordance with the provisions of any law for the time being in force.

19.	"Spurious goods" means such goods which are falsely claimed to be genuine;

20. “Remuneration System” means the system followed by the Company to compensate the Direct Seller which illustrates the mode of sharing of incentives, profits and commission, including financial and non-financial benefits, paid by the Company to the Direct Sellers, on a monthly or periodic or yearly basis or both, as the case may be. 
This Remuneration System: 

a) Have no provision that a Direct Seller will receive remuneration from the recruitment to participate in such direct selling;

b) Direct Sellers shall receive remuneration derived from the sale of goods or services;

c) Clearly disclose the method of calculation of remuneration.

21. ‘State’ includes a Union territory.

22. “Authorised Support Centre/ Franchisee/ Super store/ Sales Point/ Sales Depot” means point for the pick-up and the delivery which has been maintained for effective delivery system in relation to the goods/products offered by the Company. 

23. “Incentive for sales” Means amount of any type of remuneration like commission, Bonus, Gifts, profits, Incentives etc. including financial and non-financial benefit payable to the Direct Seller related to their respective sales volume as per the company’s marketing plan for its or tie-up goods /products for effecting sale of goods /products as stipulated in the contract between the Direct Seller and Company on a monthly or periodic or yearly basis or both the case may be. But amount of remuneration from the recruitment to participate in such direct selling shall not be the part of the sales incentive.
Such type of sales incentive shall be part of Remuneration system

24. Agreement means agreement as per Indian contract Act, 1872 and the ‘written contract’ or ‘Agreement’ includes e-contract or digital contracts and the same shall be governed as per the provision of the Information Technology Act, 2000.

25. “Affixing Digital Signature” with its grammatical variations and cognate expressions means adoption of the any methodology or procedure by a person for the purpose of authenticating an electronic record by means of digital signature.

26. Unique ID Means unique identification number issued by the Company to the direct seller for acceptance of his/her application by the direct selling of the Goods/products of the Company. 

27. Password means unique code allotted to each Direct Seller to allow them to log in over the website of the Company. 

28. Website means official website of the Company which refers to https://www.vadicindia.com/.

29. Grievance means any complaints to an e-commerce entity regarding violation of the provision of the Consumer protection act, 2019 and the rules made there under.

30. Confidential Information shall mean any and all information uploaded on the website of the Company and disclosed to in writing or orally, or otherwise acquired or identified or observed by the Second Party from the First Party and its affiliated companies, relating to the business of the First Party including, and includes all non-public information or material disclosed or provided by first party to the second, either orally or in writing, or any other source, concerning any aspect of the business or affairs of the first party including without limitation, any information or material pertaining to products, formulae, specifications, designs, processes, plans, policies, procedures, employees, work conditions, legal and regulatory affairs, assets, inventory, discoveries, trademarks, patents, manufacturing, packaging, distribution, sales, marketing, expenses, financial statements and data, customer and supplier lists, raw materials, costs of goods and relationships with third parties. Confidential Information also includes any notes, analyses, compilations, studies or other material or documents prepared by the recipient party which contain, reflect or are based, in whole or in part, on the Confidential Information.

1.	Appointment of the Direct Seller 
The company appoints, as of the Effective Date, the individual(s) identified in the above agreement, or if applicable, the Business Entity listed therein, as a Direct Seller of Vadic Network Private Limited, and the Applicant(s) agree(s) to such appointment. as of the Effective Date and upon receipt of ordering information and completion of any required formalities, the Direct Seller may, on a non-exclusive basis, within the Territory as may be communicated by Company and otherwise in accordance with the Direct Seller Agreement, purchase and sale of Products from Company in order to sell, distribute for personal use and market the same.

2.	Period for Cooling Off:
Vadic Network Private Limited allows the Direct Seller 30 days cooling-off period in which Direct Seller can cancel participation and receive a refund for goods or services purchased, after returning back the products/service in saleable conditions to Company.

The Direct Seller shall be eligible for refund for goods purchased as per Company Policies and Procedures, issued in this behalf and which are available on Website.

3.	Coverage of work performed by direct seller 
That through this contract the Direct seller shall be authorized to market, sell and distribution of the company’s product directly or through the network of Direct seller being sales team to the end user consumer, on principal to principal basis by using word of mouth publicity, display and/or demonstration of the goods/products, and/or distribution of pamphlets, door to door to customers and other related methods as per the Business plan of the company within the purview of the consumer protection Act,2019 and Consumer protection(Direct selling) Rules, 2021. 

The direct seller needs to provide an order form to the consumer at or prior at the time of the initial sales and possess valid identity card issued to them by the Company. 

4.	Obligations performed by Direct Seller:
Every direct seller shall- 
I.	Have a prior written contract with the Company for the sale of services of the Company and ensure to have identity card before visiting any customer premises. 
II.	Provide only verified identities and proof of address only for own physical address. 

III.	The direct seller at the initiation of the sale representation, truthfully and clearly identify themselves, disclose the identity of Company, the nature of the goods or services sold and the purpose of the solicitation to the prospect.

IV.	Direct seller shall at the initiation of any sale representation, truthfully and clearly identify himself, disclose the identity of the Company, the address of place of business, the nature of goods or services sold and the purpose of such solicitation to the prospect; 

V.	Direct seller shall make an offer to the prospect providing accurate and complete information, demonstration of goods and services, prices, credit terms, terms of payment, return, exchange, refund policy, return policy, terms of guarantee and after-sale service; 

VI.	Direct seller shall provide an order form to the consumer at or prior to the time of the initial sale, which shall identify the Company and the direct seller and shall contain the name, address, registration number or enrolment number, identity proof and contact number of the direct seller, complete description of the goods or services to be supplied, the country of origin of the goods, the order date, the total amount to be paid by the consumer, the time and place for inspection of the sample and delivery of goods, consumer's rights to cancel the order or to return the product in saleable condition and avail full refund on sums paid and complete details regarding the complaint redressal mechanism of the Company; 

VII.	Direct seller shall obtain goods and service tax registration, Permanent Account Number registration, all applicable trade registrations and licenses and comply with the requirements of applicable laws, rules and regulations for sale of a product; 

VIII.	Direct seller shall ensure that actual product delivered to the buyer matches with the description of the product given; 

IX.	Direct seller shall take appropriate steps to ensure the protection of all sensitive personal information provided by the consumer in accordance with the applicable laws for the time being in force and ensure adequate safeguards to prevent access to, or misuse of, data by unauthorized persons. 

X.	Direct seller shall not visit a consumer's premises without identity card and prior appointment or approval; 

XI.	Direct seller shall not provide any literature to a prospect, which has not been approved by the Company; 

XII.	Direct seller shall not require a prospect to purchase any literature or sales demonstration equipment; 

XIII.	Direct seller shall not in pursuance of a sale, make any claim that is not consistent with claims authorized by the Company.


XIV.	The Direct seller shall keep proper book of accounts stating the details in respect of the   goods sold by him/ her, in such form as per applicable law.
XV.	 The direct seller shall not:
(a)	 Use misleading, deceptive and /or unfair trade practice s.
(b)	 Use misleading, false, deceptive and/or unfair recruiting practices, including misrepresentation of actual or potential sales or earnings and advantages of direct selling to any prospective direct seller in their interaction with prospective direct sellers.
(c)	 Make any factual representation to prospective direct sellers that cannot be verified or make any promise that cannot be fulfilled.
(d)	 Present any advantages of direct selling to any prospective direct seller in a false and/ or a deceptive manner.
(e)	Engage or cause or permit to be made any representation relating to the direct selling operation including remuneration system and agreement between the Company and the direct seller, or the goods or misleading.
(f)	Require or   encourage direct sellers recruited by the first mentioned direct seller to purchase goods and/or services in unreasonably large amounts.
(g)	Provide any literature and/ or training entity, to a prospective and/ or existing direct seller both within and outside the parent Company.
(h)	Require prospective or existing direct seller to purchase any literature or training material or sales demonstration equipments.
XVI.	The company shall provide monetary and non-monetary sales benefit/incentive including GST. 
XVII.	The Direct seller shall not create any cross line in the sales Network of the company.
XVIII.	The Direct seller shall not create any rumours about the company or its products or hit the reputation of the company within or outside the premises of the company.
XIX.	That the company is also involved in the manufacturing and sale of the food products hence the Direct seller being a Distributor of the company’s food products, shall be registered or licensed under the FOOD SAFETY AND STANDARDS ACT, 2006 and FOOD SAFETY AND STANDARDS (LICENSING AND REGISTRATION OF FOOD BUSINESS) REGULATION, 2011 as Food Business Operator. 
XX.	Direct seller shall be responsible for goods and services offered by him/her conform to applicable laws in India.  
XXI.	Direct selling shall communicate to the Consumer/ or downline Direct seller during the sales, regarding following information on its website as 
(a) Registered name of the Company; 
(b) registered address of the Company and of its branches; 
(c) Contact details, including e-mail address, fax, land line and mobile numbers of its customer care and grievance redressal officers;
 (d) A ticket number for each complaint lodged through which the complainant can track the status of the complaint;
 (e) information relating to return, refund, exchange, warranty and guarantee, delivery and shipment, grievance redressal mechanism and such other information which may be required by the consumers to make informed decisions; 
(f) information on available payment methods, the security of those payment methods, the fees or charges payable by users, the procedure to cancel regular payments under those methods, charge-back options, if any, and the contact information of the relevant payment service provider; 
(g) total price of any goods or service in single figure, along with its break-up price showing all compulsory and voluntary charges, including delivery charges, postage and handling charges, conveyance charges and the applicable tax; 
(h) provide correct and complete information at pre-purchase stage to enable buyers to make informed purchase decisions, and such information shall, in addition to the mandatory declarations to be provided under the Legal Metrology (Packaged Commodities) Rules, 2011, contain the following information, namely: ––
(i) The name of purchaser and seller;
(ii) Description of goods or services;
(iii) Quantity of goods or services;
(iv) The estimated delivery date of goods or services;
(v) The process of refund;
(vi) Warranty of the goods;
(vii) Exchange or replacement of goods in case of it being defective;
(viii) All contractual information required to be disclosed by or under any law for the time being in force.

XXII.	Direct seller shall not adopt any unfair trade practice in the course of its business or otherwise and shall abide by the requirements specified in any law for the time being in force.

XXIII.	Direct seller shall take appropriate steps to ensure protection of confidential/personal/sensitive data provided by a consumer and also ensure adequate safeguards to prevent access or misuse of such data by any unauthorized person. 
XXIV.	Direct seller shall not provide any confidential/personal/sensitive data provided by a consumer/Downline Direct seller to any other person without written permission of the company. 
XXV.	Direct seller shall explain the mechanism of Grievance redressal to resolve the complaints on the occasion of grievance /complaint/query/suggestion/issue arises by any consumer, Direct seller, general public or any other person at any point of the time.  
XXVI.	Direct shall not publish/circulate/communicate any advertisement in any manner without ensuring that the advertisements for marketing of goods or services are consistent with the actual characteristics, access and usage conditions of such goods or services and prior permission from the company shall be required before such publication/circulation/communication of the advertisement. 
XXVII.	Direct seller shall be bound with the all provisions of the Consumer protection (Direct selling) Rules 2021 and be ensure of fulfilment of all the compliances with these rules.
XXVIII.	Direct seller shall be liable to provide undertaking from time to time or whenever the company required regarding compliance with Consumer protection (Direct selling) Rules 2021.  Further, the company shall have power to investigate/inquire of the Direct selling practices adopted by the Direct seller without intimation or prior consent. 


5.	Obligation of Direct Seller Entity/ Company towards the direct Seller 

a)	Direct seller entity ensure that all its direct sellers have verified identities and physical addresses and issue identity cards and documents only to such direct sellers.
b)	Every direct selling entity shall maintain a record of all its direct sellers, including their identity proof, address proof, e-mail and such other contact information
c)	Direct seller entity shall maintain proper register of all direct sellers associated with the company.
d)	Direct seller entity creates adequate safeguards to ensure that goods and services offered by its direct sellers conform to applicable laws.
e)	The company shall establish an adequate grievance redressal mechanism in accordance to the Direct selling Rules and appoint one Nodal officer for smooth compliance of the Direct selling Rules in the interest of the consumer and Direct seller. 
f)	Every direct selling entity shall establish a mechanism for filing of complaints by consumers through its offices or branches or direct sellers, either in person or through post, telephone, e-mail or website. 
g)	Every direct selling entity shall maintain a record of relevant information allowing for the identification of all direct sellers who have been delisted by the direct selling entity and such list shall be publicly shared on its website.
h)	No direct selling entity shall adopt any unfair trade practice in the course of its business or otherwise, and shall abide by the requirements specified in any law for the time being in force.
i)	Every direct selling entity shall ensure that the advertisements for marketing of goods or services are consistent with the actual characteristics, access and usage conditions of such goods or services.
j)	Direct selling entity shall monitor the practices adopted by its direct sellers and ensure compliance with these rules by means of legally binding contract with such direct sellers.
k)	Every direct selling entity shall ensure that the advertisements for marketing of goods or services are consistent with the actual characteristics, access and usage conditions of such goods or services.
l)	No direct selling entity shall, directly or indirectly, falsely represent itself as a consumer and post reviews about its goods or services or misrepresent the quality or features of any of its goods or services.
m)	That the company is hereby agreed to maintain proper and updated website with all relevant details of the company, contact information, details of its nodal officer, grievance redressal officer, its management, product, product information, product quality certificate, price, complete income plan, terms of contract with direct seller and complaint redressal mechanism for direct sellers
n)	Company shall provide the following information at pre-purchase stage to enable by informed purchase decision-
-	The name of purchaser and seller
-	description of goods or services
-	quantity of goods or services
-	warranty of the goods
-	the process of refund, exchange or replacement of goods in case of it being defective
o.) That the company shall maintain a record of relevant information allowing for the identification of all direct sellers who have been delisted by the company and such list shall be publicly shared on its website. Further such Delisted Direct seller shall not be part of the company in any manner and the company shall not be responsible for any of the dealing/transaction with such Delisted Direct seller by anyone. 
p.) That the Company needs to make sure that the right of return offered by the entity shall be in writing

6.	Duties for both the Company and the Direct Seller 

1. Company and the direct seller shall ensure that- 
(a) the terms of the offer are clear, so as to enable the consumer to know the exact nature of offer being made and the commitment involved in placing any order; 
(b) the presentations and other representations used in direct selling shall not contain any product description, claim, illustration or other element which, directly or by implication, is likely to mislead the consumer; 
(c) the explanation and demonstration of the goods or services offered are accurate and complete, particularly with regard to price and, if applicable, to credit conditions, terms of payment, cooling-off periods or right to return, terms of guarantee, after-sales service and delivery; 
(d) The descriptions, claims, illustrations or other elements relating to verifiable facts are capable of substantiation; 
(e) Any misleading, deceptive or unfair trade practices are not used; 
(f) Direct selling is not represented to the consumer as being a form of market research; 
(g) The promotional literature, advertisement or mail contain the name and address or telephone number of the direct selling company, and include the mobile number of the direct seller; 
(h) direct selling shall not state or imply that a guarantee, warranty or other expression having substantially the same meaning, offers to the consumer any rights in additional to those provided by law, when it does not; 
(i) the terms of any guarantee or warranty, including the name and address of the guarantor, shall be easily available to the consumer and limitations on consumer rights or remedies, where permitted by law, shall be clear and conspicuous; 
(j) The remedial action open to the consumer shall be clearly set out in the order form or other accompanying literature provided with the goods or service; 
(k) Direct seller and company shall not provide any the presentation of the offer does not contain or refer to any testimonial, endorsement or supportive documentation unless it is genuine, verifiable and relevant; 
(l) Whereas the company is not providing after sale service, if any such after-sales services exist or offer than company and Direct seller shall provide to the consumer about all details of the service and guarantee or stated elsewhere in the offer and if the consumer accepts the offer, information shall be given on how the consumer can activate the service and communicate with the service agent; 
(m) Direct seller and company shall ensure that products, including, where applicable, samples, are suitably packaged for delivery to the consumer and for possible return, in compliance with the appropriate health and safety standards; 
(n) Direct seller and company shall, unless otherwise stipulated in the offer, orders shall be fulfilled within the delivery date proposed to the consumer at the time of purchase and the consumer shall be informed of any undue delay as soon as it becomes apparent or comes within the knowledge of the Company or the concerned direct seller; 

	In cases of delay under clause (n), any request for cancellation of the order by the consumer shall be granted as per company’s cancellation policy, irrespective of whether the consumer has been informed of the delay, and the deposit, if any, shall be refunded as per the company’s cancellation policy terms proposed to the consumer at the time of purchase, and if it is not possible to prevent delivery, the consumer shall be informed of the right to return the product at the direct selling company's or the direct seller's cost as per the Company’s return Policy  for return of the goods proposed to the consumer at the time of purchase; 
	(o) Right of return policy shall provide by the company and Direct seller in writing and it also mentioned on the website of the company. 
	(p) Company and Direct seller, whether payment for the offer is on an immediate sale or instalment basis, the price and terms of payment, shall be clearly stated in the offer together with the nature of any additional charges such as postage, handling and taxes and, whenever possible, the amounts of such charges through the website/online or physical manner. Further in the case of sales by instalment, the credit terms, including the amount of any deposit or payment on account, the number, amount and periodicity of such instalments and the total price compared with the immediate selling price, if any, shall be clearly shown in the offer; 
	(q) Direct seller and company shall provide each information needed by the consumer to understand the cost, interest and terms of any other form of credit, either in the offer or when the credit is offered; 
	(r) Direct seller and company, unless the duration of the offer and the price are clearly stated in the offer, shall maintain prices for a reasonable period of time; 
	(s) The payment policy is available to the procedure for payment but the company does not offer sale on credit basis and it would be in writing before any contract is signed and it shall be such as to avoid undue inconvenience to the consumer, making due allowance for delays outside the consumer's control; 
	(t) Direct seller and company shall follow the provisions of the Legal Metrology Act, 2009 (1 of 2010) and the rules framed there under. 
2.  A Company or direct seller shall not–– 
	(a) indulge in fraudulent activities or sales and shall take reasonable steps to ensure that participants do not indulge in false or misleading representations or any other form of fraud, coercion, harassment, or unconscionable or unlawful means; 
	(b) Engage in, or cause or permit, any conduct that is misleading or likely to mislead with regard to any material particulars relating to its direct selling business, or to the goods or services being sold by itself or by the direct seller; 
	(c) Indulge in mis-selling of products or services to consumers; 
	(d) Use, or cause or permit to be used, any fraudulent, coercive, unconscionable or unlawful means, or cause harassment, for promoting its direct selling business, or for sale of its goods or services; 
	(e) Refuse to take back spurious goods or deficient services and refund the consideration paid for goods and services provided; 
	(f) Charge any entry fee or subscription fee. 
3.  A Company and a direct seller shall comply with the requirements of all relevant laws, including payment of taxes and deductions there under. 
4.  A Company and a direct seller shall not induce consumers to make a purchase based upon the representation that they can reduce or recover the price by referring prospective customers to the direct sellers for similar purchases.

7.	Sale through E-commerce platforms:
Any sale or offers for sale, on an e-commerce platform/online, of any product or service of Vadic Network Private Limited is strictly prohibited and Vadic Network Private Limited reserves right to penalize/ terminate the Direct Seller agreement or take any other action as may be deemed necessary or expedient to safeguard its interest and those of the other Direct Sellers in case of violation of this clause.

8.	Compensation Plan & Benefits:

Vadic Network Private Limited and Direct Seller agree to be bound by the terms and conditions as mentioned in the Vadic Network Private Limited, compensation Plan, as amended from time to time, issued in this behalf and which is available on the Website.

9.	Bank details & payments:

Company will make all payments on account of commissions, discounts, returns or refunds etc. through bank transfer in favour of the Direct Seller only as per the details provided in the website or as may be updated by the Direct Seller in writing from time to time in the requisite application form. The bank account must be opened and operated in full compliance with Indian law, including with respect to applicable foreign exchange laws wherever applicable.

10.	Termination Clause:

Company reserves the right to terminate contract with 30 days’ notice, where it is determent by Vadic Network Private Limited that no purchase of goods or services has taken place for a period of two years since the contract was entered into or since the date of last purchase made by Direct Seller and in case of any violations of Vadic Network Private Limited Code of Ethics and Principles, Compensation Plan, Policies and Procedures and any other non-compliance. The Direct Seller may without assigning any reason, after giving written notice to Vadic Network Private Limited terminate this Contract with immediate effect and this contract would be terminated automatically. A Direct Seller shall not be entitled to purchase Vadic Network Private Limited products or services upon serving the notice.

In case of Insolvency, Bankruptcy, Bad Mental Condition of the Direct seller and sale of another company product by the Direct seller or his/her representative /family members/agent on behalf of the Direct seller, cross line working by the Direct seller, cheating, fraud by the Direct seller with the company or consumer or another Direct seller of the company shall be excusive reason for Direct termination of the Direct seller.

Company and Direct Seller agree to be bound by the terms and conditions as mentioned in Company, Code of Ethics and Principles, agreement as amended from time to time.

11.	Mechanism for Grievance Redressal:

In case of any complaint/grievance, the Direct Seller will have to inform in writing the Company. Direct Sellers can raise complaints/ grievances on the Company website. The Company Officials (Grievances Redressal Committee) shall immediately take up the matter for redressal. All disputes in relation to the products and services, Company's marketing plan, compensation plan, incentives etc. shall be heard and given a unique identification number which shall be addressed swiftly and Company shall put its best efforts in resolving it within 30 days from the date of receipt of the complete details in respect of the grievance. If the nature of the matter is such that it is not reasonable to resolve it within the above-mentioned time frame. Company shall try to resolve it quickly to the best of its abilities. Contact details and facility to communicate with Grievance Redressal Committee can be found on the Company's website.

12.	Arbitration clause 

Company and Direct Seller agree to be bound by Policies and Procedures of the Company as well as the Complaint Redressal Policy, in particular, as amended from time to time, issued in this behalf and which is available on the Website.
Company and Direct Seller shall endeavour to settle any dispute or difference arising out of or in connection with the Direct Seller agreement through mutual discussions within 30 days of such dispute arising. The Direct Seller agrees that in the event it is not satisfied by any decision of Company or in the event that any issue raised by the Direct Seller has remained unresolved for a period of more than two months, and / or during the subsistence of this Agreement or upon or after its termination, any issue or dispute that the Direct Seller may have regarding the interpretation or operation of the clauses of this arrangement or any issues arising there from shall be referred to Grievance Redressal Committee set up by Company. 

Any dispute, difference or claim remaining unresolved post reference to the Grievance Redressal committee discussions shall be submitted to binding arbitration under the provisions of the Indian Arbitration and Conciliation Act, 1996. 
The venue of such arbitration shall be at Jaipur and the award of the Arbitrator shall be final and binding on all Parties. Subject to the above, courts at Jaipur shall alone have jurisdiction in relation to the Direct Seller Contract and matters connected here to.

13.	Data Confidentiality 
Direct Sellers and Company

a) Will dedicated to protecting the confidentiality and privacy of information entrusted to them. As part of this fundamental obligation, both are committed to the appropriate protection and use of personal information that has been collected online. We maintain appropriate technical and organizational security safeguards designed to protect the personal data we process against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use

b) Shall be guided by the provisions of the Consumer Protection Act, 2019, The Consumer Protection (Direct Selling) Rules, 2021, Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

c) Agree to be bound by Vadic Network Private Limited Code of Ethics and Principles, as amended from time to time, issued in this behalf and which is available on the Website.

d) Agree to bound by Privacy Policy, as amended from time to time, issued in this behalf and which is available on the Website.


14.	Independent Contractor:

The Direct Seller hereby confirms that he/she has entered into this Direct Seller agreement as an independent Direct Seller. Nothing in the Direct Seller agreement shall establish either employment relationship or any other labour relationship between the Parties or a right for the Direct Seller to act as a procurer, broker, commercial agent, contracting representative or other representative of Company. When purchasing and selling Vadic Network Private Limited Products, the Direct Seller shall operate as an independent, acting in his/her own name, at his/her own responsibility.
The Direct Seller has not express or implied right or authority to assume or to undertake any obligation in respect of or on behalf of or in the name of Vadic Network Private Limited or to bind Company in any manner. In case, the Direct Seller, its employees, associates or agents hold out as employees, agents, or legal representatives of Vadic Network Private Limited, company shall demand to pay cost of any/all loss, cost, damage including consequential loss, suffered by the company on this account.


15.	Provision with regard to Pyramid & Money Circulation Scheme:
Company does not promote a Pyramid Scheme or Money Circulation Scheme. The Direct Seller shall satisfy himself of the same by going through the contents of this Agreement, Vadic Network Private Limited Code of Ethics and Principles, Company Compensation Plan, Policies and Procedures as amended from time to time, which are available on the Website.

The Direct Seller and Company agree to be bound by Company Code of Ethics and Principles, Company Compensation Plan, Policies and Procedures, as amended from time to time, issued in this behalf and which are available on the Website. The company shall give the sale commission to the Direct seller as per the achieved sales criteria only. 

Prohibition of Pyramid Scheme & Money Circulation Scheme
a)	No person or entity shall promote a Pyramid Scheme, as defined in this Agreement or enrol any person to such scheme or participate in such arrangement in any manner whatsoever in the garb of doing Direct Selling business.
b) No person or entity will participate in Money Circulation Scheme, as defined in this Agreement in the garb of Direct Selling of Business Opportunities

16.	Comply out with provisions 
The direct seller on time-to-time basis shall comply out with code of conduct, procedures, business plan and policies related with delivery and shipment, return, refund, exchange, cancellation and other related policies mentioned on the website of the Company with regard to terms and conditions mentioned in it and need to abide thoroughly on regular basis

17.	Governing Laws & Regulations

This Agreement shall be governed by the Indian Contract 1872, The consumer Protection Act, 2019, Consumer Protection (Direct Selling) Rules, 2021 issued by the Central and State Government and any proceedings arising out of this Agreement shall be initiated in the appropriate Indian court. That the parties hereby agree that nothing contained herein shall prejudice the right of Company to appoint another Direct Seller in the same territory if found necessary.

18.	Severability:
a) Each provision hereof shall be interpreted and construed to constitute separate Agreement. If any provision in this Agreement shall be declared invalid, illegal or unenforceable in any respect under any applicable law, the validity, legality and enforceability of remaining provisions contained herein shall not in any way be affected or impaired, and in such case the Parties hereto oblige themselves to reach the purpose of the invalid provision by a new, valid and legal stipulation.
b) In case any provision of this Agreement is held, by a court of competent jurisdiction to be illegal, invalid or unenforceable, such provision may be modified by such court in compliance with the law giving effect to the intent of the Parties and enforced as modified. All other terms and conditions of this Agreement shall remain in full force and effect and shall be construed in accordance with the modified provision.

19.	Force Majeure:
If any Party to this Agreement is unable to meet its obligations under this Agreement as a result of flood, earthquake, storm, other acts of God, including fire, derailment, lockout, explosion, war, insurrection, riot, embargo, terrorist activity, act of government or governmental agency or other similar cause beyond the reasonable control ("Force Majeure") of the Parties, such Party will be excused from performing its obligations for the duration of the Force Majeure. If the duration of Force Majeure exceeds thirty (30) days, either Party may be entitled to terminate this Agreement upon prior written notice to the other Party.

20.	Intellectual Property: 
Meaning of Intellectual Property:

Intellectual Property means all copyright, trade mark rights, logo, patent rights, design rights or any other Intellectual Property Rights subsisting in or created during the development of the products, Company website, Company business, and the Trade Marks and any advertising and promotional materials provided to the Website user including software, Confidential Information, source and object codes, scripts, records, documents, advertising and promotional materials, media content, specifications, plans, program listings, calculations, drawings, technology, business names, commercial symbols, processes, developments, licenses, trade secrets, techniques, specifications, patterns, drawings, formulae, technical information, research data, concepts, methods, procedures, reports, recommendations and any other knowledge of any nature whatsoever including patents, copyrights, trademarks, trade names, design and any amendments/modifications, renewals thereto and all Confidential Information necessary for, or which may be used in connection with the administration, operation and marketing of the Company products and services

The Direct Seller agrees that all rights in and relating to the Intellectual Property are and remain the property or under the control of Company and that such user does not acquire any right, title or interest in any of the Intellectual Property. This shall distinguish Company products and services from those of other companies.
Prior consent and authorized use –
• No Direct Seller is allowed to use the trademark without prior permission of Company. Company will take appropriate legal action against any persons using its trade name, trademarks, designs, and symbols without its permission and will, if necessary, follow with appropriate court action for failure to comply with an injunction or other legal actions that may be initiated by the Company.
• To protect Company rights, a Direct Seller may not obtain, through filing for a patent, trademark, Internet domain name, or copyright, any right, title, or interest in or to Company names, trademarks, logos, or trade names and those of Company Products.
• The Direct Seller gives his/her explicit consent that license to use Company trademark, trade name, logos shall be granted to him/her/it on a non-exclusive basis.
• Direct Sellers shall be liable to Company for damages that may arise out of the misuse of Company intellectual property rights except to the extent specifically permitted by Company.

• The Direct Seller hereby acknowledges and agrees to present Company products in a truthful and sincere manner and shall keep Company unharmed from damages resulting from misrepresentations.

• The Direct Seller shall protect Company trademarks and trade name and obtain Company written permission prior to use in any advertising (including but not limited to, the internet, literatures other than Company-published, logos, pictures, and other promotional materials.

• Direct Seller understands that display or sale of Company products in public, retail or service establishments of any kind is inconsistent with the terms of this Agreement.
The Direct Seller must:
i. not register or seek to register any of the Intellectual Property without the prior written consent of Company;

ii. Not cause any of the Intellectual Property to be prejudicially affected or contested;

iii. Not use the Intellectual Property without the prior express written authority of Company & in terms of the Agreement between the Direct Seller & Company;

iv. Not make any alterations to the Intellectual Property;

V. not use the Company brand name or any derivative of the words comprising the Company brand name, in the Direct Seller’s business, or personal domain names;

vi. Stop using the Intellectual Property upon the termination of this Agreement or Distributorship or at the immediate request of Company;

vii. Not modify the design, appearance and attributed of any products or services, packaging, promotion or marketing materials;

viii. Not register or attempt to register a business name or company name that contains the word “Company” or any combination of words that indicates a connection with or is similar to Company.

ix. Not consent or oppose or assist any other person to contest or oppose any application for registration of the Intellectual Property as trademarks or as business or company names.

X. not reproduces, in whole or in part, any printed material or audio or visual recordings that have been produced by Company unless given prior written authorization to do so by Company. These materials form part of the Intellectual Property whether registered or unregistered and are considered proprietary to Company.
This clause is to be read in conjunction with the Website Terms of Use.

21.	Confidentiality
Company provides Direct Sellers access and viewing of their group information through the link on Company Website. The reports generated through the link contains commission reports; Lineage report; Company Direct Seller Numbers; contained in the Company database, in any form, including, but not limited to, hard copies, electronic or digital media (collectively the “Reports”) are the confidential and proprietary property of Company.  Company has derived, compiled, configured, and currently maintains the Reports by investing considerable time, effort, monetary resources, human and physical resources. Reports, in present and future forms and as amended from time to time, constitute commercially advantageous proprietary assets and trade secrets of Company, which each Direct Seller shall hold confidential. A Direct Seller’s right to disclose the Reports and information contained therein and other Direct Seller information maintained by Company is expressly reserved by Company and may be denied at Company’s discretion.

All such information (whether in electronic, oral or written form) is proprietary to and owned by Company, and is transmitted or available to Direct Seller in strict confidence. Each Direct Seller agrees that he/she will not disclose any such confidential or proprietary information to any third party, directly or indirectly, or use the information to compete with Company or for any other purpose except as expressly authorized by the Agreement. This information is to be used only for the promotion of the Company program in accordance with the Agreement. Direct Seller and Company agrees that without this Agreement of confidentiality and non-disclosure, Company would not provide the information or make it accessible to Direct Seller. This provision shall survive the termination or expiration of the Direct Seller agreement.

This clause is to be read in conjunction with clause on intellectual property mentioned in the Website terms of use.
For the purpose of this Agreement, the term “Confidential Information” shall include any information or data of a scientific, technical, commercial or financial nature disclosed by Company, or which is obtained by Direct Seller from Company whether in writing, pictorially, in machine readable form, on disc, mail or orally, or by any other means/modes of disclosure and including without limitation any information contained in any written or printed document, hardware, firmware and software, Website, information related to technology and business activities (including, but not limited to, communication systems, business outlooks, revenue, pricing, trade secrets), computer programs, software (including, without limitation, code, software output, screen displays, file hierarchies and user interfaces), formulas, data, inventions, techniques, technology, know-how, processes, ideas, (whether patentable or not), schematics, specifications, drawings, product designs, product plans, pricing, services, strategies, third party confidential information, and corporate and personnel statistics, customer lists (potential or actual) and other customer-related information, supplier information, sales statistics, market intelligence, marketing, business working , operations, parent, subsidiaries, affiliates downline report provided or accessible to a Direct Seller, manufacturer information, Commission or sales reports, Product formulas, other financial and business information of Company and other business strategies and other commercial information of confidential nature or such information that by its inherent nature is confidential or proprietary.

22.	Service of Notices
Any notice required to be served by either Party to the other under this Agreement shall be deemed to be duly served if in the case of Company, it is delivered by hand or registered post at the following Address:
Vadic Network Private Limited 

PLOT NO 43 SHIV T P NAGAR
 AMBALA CITY Ambala HR -134007

23.	Non-Assignability
The Direct Seller hereby accepts and acknowledges that the Agreement has been entered into on a personal basis.
This Direct Selling agreement, any right, interest, obligation arising out of this Agreement, cannot be assigned or transferred by the Direct Seller.

Except as specifically mentioned Company Code of Ethics and Principles (as amended from time to time), the Direct Seller acknowledge(s) that Company will deal exclusively with him/her/it in respect of all Company Business matters, and also pay commissions and/or any other incentives to and in the name of the Direct Seller whose details are available in the data base of Company.

24.	Miscellaneous:
a)	Provision of this Agreement, Company Code of Ethics and Company Principles, Compensation Plan, Policies and Procedures as amended from time to time shall apply to and bind Company and the Direct Seller

b) This Agreement and Company Code of Ethics and Principles, Compensation Plan, Policies and Procedures as amended from time to time constitute the entire Agreement between Company and the Direct Seller, relating to the subject matter hereof which forms an integral part hereof.

25.	Declaration

Company hereby declares that- 
(a)	We are not involved in or promoted a Pyramid Scheme, as defined in Clause 3(i)of Consumer Protection (Direct Selling) Rules, 2021 orenrollanypersontosuchschemeorparticipateinsucharrangementinanymanner whatsoever in the garb of doing Direct Selling business.
(b)	 We are not involved or participated in Money Circulation Scheme, as defined in Clause3 (f)Consumer Protection (Direct Selling) Rules, 2021 in the garb of Direct Selling Business. 

(c)          We are compliant with all the aspects and provisions of the Direct selling rules to run Direct selling Business as laid down under Consumer Protection (Direct Selling) Rules, 2021 issued vide Notification No. G.S.R. 889(E) dt. 28th Dec. 2021 by the Department of Consumers, Ministry of Consumer Affairs, Food and Public Distribution, New Delhi and amended thereof.
IN WITNESS WHEREOF the parties hereto have caused this Agreement to be executed through their respective authorized representatives on the ……. day of …….., 20…... 

Read over by me/ to me and agreed by me on (Date)
............................................................................ 

Name: 	Signature: 
------------------------                                                               ----------------------------- 
(Signature)    (Name of applicant) 

Sign and seal of the company………………………………………
Witnesses: 
1.	Name ________________________________________________                
Signature___________________ 

2.	Name ________________________________________________ 
Signature___________________
	
Signature of applicant on each and every page is mandatory. 
All Documents must be Self Attested

Grievance policy
SUMMARY 
This policy will be applicable on Vadic Network Private Limited (Herein after referred to as “Company”). Under this, Company offers a possibility for all the individuals to get their grievances registered on the portal and how it can be resolved in the time bound manner. 

Purview
This policy covers all such persons connected with company directly or indirectly connected with company this policy also covers general public. This policy provides confidence to all persons that the company is performing its operations keeping in mind the interests of all the person.
Complaint Filling Ways

The regulatory guidelines provide that every Direct Selling entity shall have a structured grievance redressal mechanism. Accordingly, the grievance mechanism in Vadic Network Private Limited
You may file your grievance through the following modes-
a.	Customer Care
b.	Grievance redressal Officer.
c.	All other branch offices/warehouses – Warehouse in charge shall be responsible to take a complaint. 
d.	Direct Seller

Mechanism followed by the Company for grievances registered 
•	Regarding all customer related query/ Complaint Company establish grievance redressal mechanism to search in company functions and find out and prevent from restrictive trade practices.
•	Grievance redressal mechanism shall acknowledge all consumer complaints within 48 hours of receipt and redress consumer complaints within such period as described above. 

Customer grievances can be resolved after follow steps as framed by company
Complaint resolves process supported by following steps: -
1.	Receipt of Grievance
2.	Acknowledgement of Complaint
3.	Notification
4.	Assessment and addressing the complaint within the time limit.
5.	Reason for delay will be communicated to the complainant.
6.	Closing the complaint, record keeping, redress and review We will keep comprehensive records about

This process elaborated in detail as under: -
1.	Contact on Customer service
2.	Customer service elaboration
3.	Appointment of Grievance Officer
4.	Handling of queries 
**if any person lodged complaint through company direct seller or company branches than it will be acknowledge by company within 48 hours within from the date of receipt of that complaint by company. 

Nodal Officer – Appointment 
Nodal officer appointed by board of directors of company. Nodal officer have duty to hear all grievances received from the Grievance Committee and grievance officer of company, which has been unsolved and solved them accordingly.

Grievance committee for handling queries 
Company board of directors establishes a grievance committee who shall appoint a grievance officer. Grievance committee monitors complete process of complaint resolution and if there are any unnecessary delays than it will take appropriate action to perform this function timely.

Detail of company Grievance officer
Name - Harvinder Singh
Email id – harvindervadic@gmail.com
Contact no. –7015645312
Detail of company Nodal officer
Name - Amandeep
Email id - Vadiclegal@gmail.com
Contact no. – 9518285164

TYPE OF GRIEVANCES
•	For Remove the defective goods
•	For Replacement of the defective goods
•	For Return of price in case of discrepancy.
•	For Discontinue any form of restrictive trade practices. 
•	For Quality related issue
•	For Customer services
•	For Discriminating between consumers of the same class
•	Any other grievance related issues.

CHANNELS THROUGH WHICH DIRECT SELLER CAN LODGE THE COMPLAINT
Direct Seller can Lodge his complaint through various Channels. The details of Grievance channels are as under:-
1.	Direct Seller can Lodge his/her complaint via E-mail (Which is registered in company records at the time of Registration for Direct Seller).
2.	 Direct Seller can Lodge his/her complaint via Phone call on Company`s Customer care numbers.
3.	Direct Seller can Lodge his/her complaint via Letter/Application by hand.
4.	Direct Seller can Lodge his/her complaint via another Direct Seller giving him/her Registration ID number.
5.	Direct Seller can Lodge his/her complaint via Complaint Portal (Which is available in Direct Seller`s Portal).
6.	Direct Seller will receive a Complaint id after Lodge Complaint.
7.	Complaint matter will solve within 30 days.
8.	All complaint matters will solve through company channels (E-mail, Phone Calls, Letters, Solution on Direct Seller` Portal or Direct Seller`s Company visit)
9.	If Direct Seller has any issues he/she can visit Company`s Office.
10.	Subject to Ambala Jurisdiction only.

DETAILS REQUIRED FOR FILING COMPLAINT
S.NO.	MEANS	DETAIL
1.	Phone No.	91-7015643886
2.	Email address	vadiccustomercare@gmail.com
3.	Website address	http://www.vadicindia.com

4.	Company registered address	PLOT NO 43, SHIV T P NAGAR, AMBALA CITY, AMBALA, HARYANA- 134007

Modifications to this Policy
Company reserves the right to change this policy Notice at any time. If we change this policy Notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the policy regularly.

DE LIST DIRECT SELLER POLICY
Summary 
This policy shall be applicable to Vadic Network Private Limited(Herein after referred as Company).The company is in the direct selling business and follows all direct selling laws, rules, and regulations as they are issued by the government. Customers receive the greatest services from the company, which is backed up by a high customer value. The corporation considers the interests of all customers and employees, and ensures that no unfair trade practises are used that might harm the consumer's interests.

Objective Behind this policy 
The goal of this policy is to guarantee that all applicable laws are followed, to protect customers' interests, and to prevent direct sellers from engaging in any wrongdoing and to take appropriate action against them.

Definition: - 
It includes those direct sellers whose direct selling license suspended by company and company mention their name in list of de list direct seller available at its websitehttp://www.vadicindia.comdue to following reasons-

Direct Seller will Delist by Company in various activities: -
1.	In case of Mis-Selling.
2.	In case of any type of Fraud of money & products etc.
3.	In case of not proper delivery of products. 
4.	In case of Fake or Wrong Humorous about Company, Products, Company`s Staff & Managements.
5.	In case of Join another similar type of Company & Mispronounce about our Company, Products, Company`s Staff & Managements.
6.	In case of give any type of Fake commitments, Greed about Payouts & Offer Products.
7.	In case of force any Customer to Purchase any products in any situation. 
8.	In case of wrong/Fake promotion of Company`s Plan & Products (Which is not approved from Company`s Management).

Changes to this Policy
Company reserves the right to change this policy Notice at any time. If we change this policy Notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the policy regularly.

ADVERTISING AND SOCIAL MEDIA POLICY
Summary 
This policy will be applicable to VADIC NETWORK PRIVATE LIMITED (Herein after referred as Company), this policy is to manage all advertising space that the company seeks to develop its business and reach more people. Advertising is a way for a company to provide all the details of a product to the public. Through this policy, the company employs various means of communicating about the company. Social media policies provide guidelines for employees' use of social media. For the purposes of this policy, it should be broadly understood to include blogs, wikis, micro blogs, bulletin boards, chat rooms, electronic newsletters, online forums, social networking websites, etc. Websites include services that allow users to share information with others at the same time.

Scope 
This policy defines the types of content that will be published through advertising. This policy also includes a banned contact policy that you must follow when running business ads.

Object associated with the policy 
The main purpose of this policy is to publish only the information approved / approved under this policy and to limit the content that the company has withheld.

What is advertisement?
Advertising is a marketing communication that uses publicly sponsored, non-personal messages to promote or sell a product, service, or idea. Advertising sponsors are usually companies that want to promote their products and services. 
Advertisement policy includes
Advertising is delivered through a variety of mass media, including traditional media such as newspapers, magazines, television, radio, outdoor advertising and direct mail. New media such as search results, blogs, social media, websites and text messages.
Healthy advertising principles 
1. The Company shall not be liable for any information published through the advertisement unless the final approval of the Company is obtained. 
2. Advertising should not be backed by false claims and should only show facts about the company's products. 
3. Advertising can be done in both English and Hindi. 
4. Published advertisements comply with the guidelines issued by the Indian Advertising Standards Council.



Follow the code of conduct 
1.	Interact with identified customers and the general public
•	Each direct seller, employee must be appropriate for a position in a particular location in the company, and if the direct sales company / employee can be identified within or through the direct sales company, to others should be praised. 
•	While you have a personal account, clients or prospects can view social / print media or document activity, so you need to consult and interact with social / print media or documents as if you were trading. There is. 
•	With potential clients. We relentlessly tolerate racism, prejudice, misogyny, harassment or assault, suggestive threats or malicious expressions.

2.	Confidentiality 
Direct sellers and employees are prohibited from sharing customer information via social media. Please do not share your personal information on social media without permission. This will do great damage to both the customer's reputation and the company's reputation.
3.	Provide correct information 
When a direct seller or employee provides details about a company's products to customers and the general public, it is essential to provide accurate information about the product.
4.	Obey the norms with words and actions
To avoid infringing on the rights of third parties, you must follow this Code of Conduct, both literally and spiritually. Direct sellers and employees must also comply with all terms and conditions under our advertising and social media policies.


5.	Accountability
Employees who are direct sellers are responsible for all actions that represent the company through social media.
ADVERTISMENT EVALUATION PROCESS
Company appoints a person who shall evaluate all company advertisement first and then provide his reviews to company and suggest all required correction with them.

ADVERTISEMENT POLICY 
Company can advertise through the various channels:
1.	Through social media like Whatsapp, Facebook, Twitter, LinkedIn, Instagram and other social media platform
2.	Through Electronic Media like TV Channels, News Channels, Radios etc.
3.	Through Celebrities of any field
4.	Through Print Media like Pamphlets, Key Rings, Calendars, News Papers etc.
5.	Through Spots Persons
6.	Through Direct Seller Meetings
7.	Through Seminars
8.	Through Training Sessions
9.	Through Workshops
10.	Through Advertisement Gadgets


TERMS AND CONDITION
a)	Final approval from the company is required before the ad can be placed. We will not be liable for any penalties if the ad is placed before our final approval is obtained.
b)	Our advertising is solely for the purpose of promoting our products to people and does not infringe the legal rights of others.
PROHIBITED ADVERTISEMENTS 
The following content has been considered prohibited on account of publishing following contents: 
1.	Drugs and related products: -
2.	Illegal products and services
3.	Health
4.	Political campaigning
5.	Falsification
6.	Tobacco
7.	Bully, harass or threaten violence
8.	Adult Content:
9.	Endangered species and live animals
10.	Fraudulent and deceitful practices: 
11.	Multi-level marketing



Social Media Policy 
This policy provides guidelines for employees' use of social media. For the purposes of this policy, blogs, Wikis, micro blogs, bulletin boards, chat rooms, electronic newsletters, online forums, social networking sites, and other websites and services that allow users to share information with others at the same time range.
This policy applies to all employees, direct sellers and C & Fs who use social media at work for business or personal reasons. Some of the most common types of social media such as social networks, blogs, microblogs, vlogs, video sharing sites, wikis, etc. Company subject social media account.
Your company's social media account can be used for a variety of purposes. In general, employees should only post, update, or post messages to these accounts if such use clearly matches the company's overall goals. For example, employees can use their company's social media accounts to: 
1. Respond to customer inquiries and help requests 
2. Share company-created blog posts, articles and other content 
3. Share insightful articles, videos, media, and other content related to your business but created by others. 
4. Give fans and followers a glimpse of what's happening at the company
5. Promote marketing campaigns and special offers 
6. Support new product launches and other initiatives 
7. Social media is a powerful tool that changes quickly. 
8. Employees are encouraged to think of new ways to use it, and to put those ideas to the [social media manager]. 
BASIC ADVICE TO EMPLOYEES, DIRECT SELLER USING SOCIAL MEDIA WHILE WORKING Regardless of which social networks employees are using, or whether they`re using business or personal accounts on company time, following these simple rules helps avoid the most common pitfalls: 
1. Employees who know social networks need to take the time to become familiar with social networks before they can contribute. Before posting news or updates, it's important to understand what's acceptable and what's unacceptable on the network.
2. Do not post if you are not sure do not post if the employee thinks the update or message may cause discomfort or discomfort, or is otherwise inappropriate. Please give me. Employees can contact the company at any time. 
3. Compassion and politeness. Many social media users have problems because they don't follow basic etiquette online. Employees should use the same level of etiquette as when communicating by email. 
4. Be aware of security threats Employees should be alert to social engineering and phishing attempts. Social networks are also used to spread spam and malware. 
5. Do not make promises without verification some social networks are so open that employees should make promises or promises on behalf of the company without confirming that the company can fulfill its promises. Not. Please contact the company for all inquiries.
6 Handling Complex Requests through Other Channels social media is not a good place to solve complex requests and customer problems. Once the customer is contacted, the staff needs to communicate further via the most appropriate channel (usually email or phone).
 7. Don't Escalate Things it’s easy to post a brief reply to a controversial status update and regret it. Employees should always

SOCIAL MEDIA MONITORING COMMITTEE
Company board of directors formed a committee, which shall regulate and monitor information posting on social media from time to time and provide corrective information to related person in case any prohibited content published by direct seller, employee, customer or any other associated person with the Company.
Changes to this Policy
We reserve the right to change this policy notice at any time. If you change this policy notification, the effective date will be updated and such changes will take effect at the time of posting. We recommend that you check your policy regularly.

EXCHANGE POLICY
Overview 
The company Vadic Network Private Limited (Herein after referred as Company) delivered the products to customer, by considering customer need and requirement but if any person purchase company product and the same is not as per his expectation, then customer can easily get exchange of their product on such terms as prescribed by company under this policy.

Time Limit to Apply For Product Exchange 
Customer can apply for exchange their product within 30 days from the date of delivery.

Procedure to be followed for the Exchange 
The process for the exchange can be done within 30 days from the date of the order
•	Direct Seller needs to submit the application in relation to exchanging the goods
•	Direct Seller can exchange the products sending his/her goods to the Company via Speed Post/Courier/By Hand whichever is suitable.
•	Products can only be exchanged only in the case of any damage occurred at the time of manufacturing defects. 

TERMS AND CONDITION
1.	Products marked as "non-exchangeable " on the product detail page cannot be exchanged
2.	If exchange request is made after 30 days from the date of delivery.
3.	Replacements are accepted only in case of Defects, Damages during delivery, Missing products, or Wrong products delivered.
4.	Replacements are accepted for unused products only
5.	Kindly ensure the product is in its original condition with tags attached.

Refund in place of Exchange products
If product is already defected, appear in outside packaging or Damaged Internal Packaging after Order Delivery, then customer in place of exchange that product can apply to claim refund for that product.
In the above situation customer shall send a mail on this mail id vadiccustomercare@gmail.com after receiving the request and acknowledging the product at company warehouse within 7 days, company can process for refund. 





Process for the Exchange:
a.)	In case of Consumer received Damaged External Packaging at the time of Order Delivery 

If the external packaging has been considered damaged or tampered with, we recommend not to accept the package and give your remarks on the courier delivery sheet and raise a complaint with us immediately within 24 hours through the …………………………….
Damaged internal packaging after order delivery 

b.)	Damaged Internal Packaging after Order Delivery 

After delivery of the goods, if the consumer found any sort of defect, then he can raise request for the exchange within 24 hours of the delivery.
At the time of conducting exchange, there is need to send unboxing video along with the copy of original invoice. There is need to dispose of the damaged material and send us the video in response to mail. 

c.)	Process for the shipment 

After receiving the mail, Company will process for shipment of the replacement within 72 hours. 

Amendments to this Policy
Company reserves the right to change this policy Notice at any time. If we change this policy Notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the policy regularly.

MARKETING & SALE POLICY
Summary:
This policy shall be made applicable to Vadic Network Private Limited (Herein after referred as “Company”). Marketing strategy is a method for a company to focus its limited resources on the most promising opportunities for increased sales and a long-term competitive advantage.
Internal rules, principles, and procedures assist define the most efficient means of supporting the established sales process, as well as the desired behaviour of all participants in that process, to make communication and cooperation with future or potential clients easier.

Coverage 
This policy applies to all marketing strategies used by the company and direct sellers to promote their products. This policy aids in the effective and efficient marketing of the company's products. This policy covers all of the company's policies and procedures for marketing its products.

Modes through which Company can do marketing 
Company can advertise through various channels: -
1.	Through social media
2.	Through Electronic Media like TV Channels, News Channels, Radios etc.
3.	Through Celebrities of any field
4.	Through Print Media like Pamphlets, Key Rings, Calendars, News Papers etc.
5.	Through Spots Persons
6.	Through Direct Seller Meetings
7.	Through Seminars
8.	Through Training Sessions
9.	Through Workshops
10.	Through Advertisement Gadgets



APPOINTMENT OF MARKETING MANAGER BY THE COMPANY 
Appointment of the marketing manager by the company who will approve all the communications related with marketing of the company. 
Aspects involved with marketing
•	Approval by the marketing manager in case of any change 
•	All the communication modes need to be approved by the marketing manager which has been primarily used by the direct seller. 
•	The taglines related with the Company product need to be approved by the Board of Directors of the Company. 
•	Continually review the marketing aspects and monitor them on regular basis


PROHIBITION INVOLVED IN MARKETING 
•	Unfair trade practices:
•	Promoting Pyramid Scheme
•	Mis-selling 
•	Money circulation 

SALE POLICY 
Sales policy consists of internal rules, principles and procedures which help to define the efficient way of support for the established sales process, as well as the wanted behaviour of all the participants in that process, in order to ease the communication and cooperation with the future or potential clients. This policy applicable on all such order placed before company.




TERMS AND CONDITIONS REGULATING SALE 
1.	Direct seller shall provide an order form at or prior to the time of initial sale.
2.	Order form contain complete detail such as name, address, registration number or enrolment number, identity proof and contact no. of the supplier.
3.	It shall provide complete description of goods and services to be supplied, the country of origin of the goods, the order date, the total amount to be paid by consumer.
4.	 It shall also provide the time and place for inspection of the sample and delivery of goods, consumer right to cancel the order or to return the product in saleable condition.
5.	Order form also provide how to avail full refund on sums paid and complete details regarding the complaint redressal mechanism of direct selling entity.
6.	Direct seller shall ensure that actual product delivered to the buyer matches with the description of the product given.
7.	Direct seller takes appropriate steps to ensure the protection of all sensitive personal information provided by consumer in accordance with applicable law.
8.	Direct seller obtains goods and service tax registration, permanent account number registration and all applicable trade registration and license and complies with the requirement of applicable law, rule and regulation for sale of a product.   

Changes to this Policy
Company reserves the right to change this policy Notice at any time. If we make any modifications to this policy Notice, we will update the effective date, and the changes will take effect immediately after they are posted. We recommend that you evaluate the policy on a frequent basis.

ORDER POLICY
Overview:
Order policy shall be applicable to Vadic Network Private Limited (Herein after known as “Company”). Order policy enables Company to proceed all its orders effectively and efficiently that received on company’s website. It’s the ultimate responsibility for the Company and its direct seller to initiate required process and take all necessary information and documents from client to fulfil those orders.
Coverage:
Order policy applicable to all such orders which has been accepted by the Company.
Placing Orders through the website of the Company
STEPS TO FOLLOW 
1.	First, you visit over company’s websitehttps://www.vadicindia.com/
2.	Select the desired products and then added in the respective cart.
3.	Read and understood all the ethics and policies applicable to the Company. 
4.	Tap the add button next to any item and continue for the shopping. 
5.	Tap on the cart icon and then add the same in your Shopping cart. 
6.	Then subsequent step will be involving the items in the Shopping Cart. 
7.	Choose the method for the payment and then continue.
8.	Checkout the order process and then completing the order.

Processes of Order are as follows:
The processing of the order shall be as follows:
1.	Direct Seller needs to fill & submit order form to the company.
2.	After that Registration of VADIC id is mandatory.
3.	Direct Seller needs to payment for product order in company account or he/she can use various channels for payment which is available in direct seller policy.
4.	Direct Seller needs to request for product order after payment approval from company.
5.	Direct Seller needs to accept all terms & conditions of the company.
6.	 Then he/she receive order form in his/her id after approval of payment.
7.	Then Shipping & Delivery of products as per shipping & Delivery policy.
8.	After Shipping the Direct Seller can track his/her products from docket number of shipping (Which is available in his/her id).

Confirmation provided by company of order place by customer
Customers will receive on order confirmation after the order has been sent at the register address for the processing purpose situated at PLOT NO 43 SHIV T P NAGAR AMBALA CITY Ambala HR 134007 IN.
Already placed Order cancellation 
Once the order has been placed by the customer, then it will be getting cancelled within 24 hours from the date of placing the order. If any order has been placed by the client with regard to the stimulated period, then it shall not be considered by the Company for any purpose what so ever. 
Obligations that need to be performed by Direct Seller while carrying out the performance 
•	Direct seller shall ensure that actual product delivered to the buyer matches with the description of the product given.
•	Direct seller takes appropriate steps to ensure the protection of all sensitive personal information provided by consumer in accordance with applicable law.
•	Direct seller obtains goods and service tax registration, permanent account number registration and all applicable trade registration and license and complies with the requirement of applicable law, rule and regulation for sale of a product.   
•	Direct seller shall provide an order form at or prior to the time of initial sale.
•	Order form shall be approved by company and shall contain complete details such as name, address, registration number or enrolment number, identity proof and contact no. of the supplier.
•	It shall provide complete description of goods and services to be supplied, the country of origin of the goods, the order date, the total amount to be paid by consumer.
•	It shall also provide the time and place for inspection of the sample and delivery of goods, consumer right to cancel the order or to return the product in saleable condition.
•	Order form also provide how to avail full refund on sums paid and complete details regarding the complaint redressal mechanism of direct selling entity.
TERMS ASSOCIATED WITH THE ORDER POLICY 
1.	Orders placed by customer shall be final until customer given his consent to cancel such order at company website.
2.	If customer wants to cancel their orders, then they have 24 hours’ time to intimate company and direct seller.
3.	Orders placed on company website by customers are as per their requirement and free from any force or undue influence.
4.	Customer should aware of all policies of company and also aware with payment methods available with him.
5.	Customer shall declare that there is no fallacious information shared by company direct seller or by company.
6.	Customer shall declare that he get order form direct seller and conduct of direct seller is as per this policy.
7.	Customer face product out of stock situation in that case company will provide facility to customers to add that product at their wish list and then as soon as that product available with company we notify to its customers. 
Company rejects Order in the following circumstances: 
-	When order placed by customer, is not a credit customer.
-	When payment for the order has not been done by the consumer. 
-	Company has insufficient quantity of Products available to fulfill the Customer’s order
Amendments to this Policy
Company reserves the right to change this policy at any time. If company change this policy, it will update you the effective date and such changes will be effective upon posting. We encourage you to review the policy regularly.

PAYMENT POLICY
SUMMARY:
This payment policy shall be applicable to Vadic Network Private Limited (Herein after referred as “Company”).Under the Payment Policy Companyattempt to obtain value of products and services with the of use of payment methods. Company adopts all such safeguard to protect payment detail received from customer, Direct seller & company C&F. Under this policy company adopt all such safety measures to ensure confidentiality throughout the payment process.
COVERAGE
Payment policy covers payment of all those products against which purchase order placed by company customers and direct sellers and company C&F.
Methods of payments: -
Methods of payment available to customers
-	Bank transfer (IMPS/NEFT/RTGS/UPI/NET BANKING, CHEQUE deposit shall be subject to clearing.)
-	Point of sale (POS) (Like Debit/credit card VISA/MASTER CARD/MAESTRO/RUPAY etc.)
-	Payment gateway 
MAINTAINING CONFIDENTIALITY
We take reasonable steps to ensure that the information we collect about you remains accurate, timely and secure. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and while we strive to protect your personal information, we cannot guarantee or warrant its complete security.
PAYMENT PROCESS INVOLVED
1.	Once you add your product in cart, you further proceed to provide your complete shipping address.
2.	After that you clicking on continue payment option available before you, here you choose suitable payment mode and proceed to continue for final payment.  
3.	Final payment can only be done when you put right OTP that will be received on your phone (except payment through cash on delivery option)
4.	If your transaction failed in the first attempt, you can retry your payment with the same payment method or choose a different one.
5.	Payments of Payouts will transfer in Direct Seller Bank Account via Electronic transfer only after deductions as per Company Laws.
6.	The Payout will transfer in Direct Seller account which is given at the time of KYC. 

DEDUCTIONS FROM PAYOUT 
The deductions from Payout are as under-
1.	TDS (As per Government Norms)
2. Repurchase: 5% (From the Gross Payout)

REASONS WHEN YOUR PAYMENT IS NOT PROCESSED 
1.	You have entered incorrect credit or debit card detail 
2.	You have been providing details that are no longer considered to be valid and need to be updated.
3.	Transaction has not been completed due to refresh button occur at the time of processing the payment 
4.	Connection in between the Company and the bank has been failed due to some of the technical issues 
5.	Card has been blocked for some technical reasons 
6.	You use a card that's not currently accepted on company site

Why the personal data has been shared with the other parties...? 
The personal data has been shared with the other parties when it has been acquired by the law: 
•	We may disclose your information: as required by law
•	Need to provide data to perform functions on our behalf to other parties. 
•	Need to share your data when company involved in a merger, acquisition, or sale of or transfer of assets, or in the unlikely event of bankruptcy
•	Share information about you with third parties for any other purpose disclosed to you at the time we collect the information or pursuant to your consent or direction.
Terms and condition 
1.	If product purchase through company direct seller or company branch then customer is required, make payment to them.
2.	We may also request you for additional documents for verification.
3.	For any additional payment charges customer is liable to pay.

Links to Other Websites
The website will also contain links in respect to the other website which will take you to some other website. However kindly note that taking to the third party will not take you to the privacy concern involved with the respective website. 

Changes to this Policy
Company reserves the right to change this policy Notice at any time. If we change this policy Notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the policy regularly.

Annex-12
Sample of Register of direct sellers
Detail of Record Shown in Register of Direct Sellers:
S. No.  1
Direct seller ID  2
Name	3
District	4
State	    5
Pin code    6

PRIVACY POLICY
SUMMARY 
This Website Privacy Notice describes how VADIC NETWORK PRIVATE LIMITED (Herein after referred as Company) uses data collected or received from visitors (“Visitors”) of this website (“Website”). It also describes how we use data collected when you register as a Preferred Customer (“Customer”). It describes how we collect or receive your personal data, the types of personal data we process, how we use, share and protect these data, how long we retain these data, your rights with respect to the processing of your personal data, and how you can contact us about our privacy practices.

COVERAGE 
This Privacy Statement applies to information collected through this website and any mobile sites, applications and other interactive features that link to this Privacy Statement (collectively, the "Site"). This Privacy Statement does not apply to information collected by company by or through any other means, such as information collected offline.

PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, Users may, however, visit our Site anonymously. We will collect personal identification information from Users to fulfill their KYC, except that it may prevent them from engaging in certain Site related activities.This refers to information that lets us know who you are or things specifically about you.



A.	VISITORS 
You can browse our website without sharing any Personally Identifiable Information. If you want to register with us as a distributor or place an order, you may voluntarily provide your Personally Identifiable Information (name, address, email address or telephone number) to be shared with a registered VADIC NETWORK PRIVATE LIMITED distributor for the purpose of assisting you with registration and order placement. We might also maintain a record of your contact information to help us provide better services in case you contact us again.

B. PLACING AN ORDER
When you place an order on our website, Personally Identifiable Information (such as name, contact info, order info, Payment and other transaction info) will be collected for the purpose of processing and delivering your order. We may also provide certain necessary order details to our shipping partners to complete the delivery of the order.

C. METHODS THROUGH WHICH PAYMENT CAN BE DONE 
The Payment methods i.e., Debit Card, Credit Card, Internet Banking, Etc. Information collected for online shopping is used only to process payments for the orders and, is not retained on our website. The information is securely transmitted to the bank, and we store only the reference number and amount paid information provided by the bank.

D. PROMOTIONAL METHODS 
You may voluntarily provide Personally Identifiable Information to participate in occasional surveys, user polls or to answer questionnaires. This information is used by us to better our products and services. We may also use this information to provide you marketing and promotional material. If you do not wish to receive any such material, you can adjust the setting for the same through a link provided in the email communication or send us an email at vadiccustomercare@gmail.com .

Web Browser Cookies 
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Reasons for sharing of the information 
The information has been shares for the following purposes:
•	Need to share the data when the company involved in merger, acquisition or sale or transfer of assets, or in the unlikely event of bankruptcy 
•	Sharing of information to distributors as required 
•	Need to perform the functions on behalf of the other parties 
•	Disclosing of information required to other party 
•	Need to share the data to the government departments for their necessary approvals 

PRIVACY POLICY 
1.	Disclosure of Information:    
	Company`s staff had confirmed that you have disclosed all your business interests in the Company whether or not they are similar to or in conflict with the business (es) or the activities of the Company, & all circumstances in respect of which there is, or there might be perceived, a conflict of interest between the Company and you or any immediate relatives. Also you agree to immediately disclose, to the Company any such interests or circumstances which may arise during your employment. 

2.	Confidentiality:

	All information regarding the affairs or business matters of the Company (and of any other relevant affiliate and/or business associate of the Company) – concepts, working methods, client portfolios, strategies – that come to your knowledge by reasons of your employment is deemed to be confidential and considered a trade secret. 
	You shall be required to maintain strict confidentiality of such information and data that may come to your possession or knowledge by virtue of the engagement, use it only as may be required in the normal course of your work and shall not disclose or divulge any information or data, without prior consent of an authorized officer of the Company. 
	You shall at all times keep the details of your salary and employment benefits at the Company strictly and shall not disclose such details to any other person within the Company. 
	You shall use the Company name, Logos trademarks or other identifiers strictly in the manner permitted by the Company’s policies or for the purposes of provision of Services delegated to you to the extent required. 
	You shall at all times. Whether during or the termination of your employment act with utmost fidelity and shall not disclose or divulge any such confidential information to third parties or make use of such information for your own benefit of the benefit of any third party, either during the term of your employment or thereafter. 
	This clause applies during the employment and continues for 24 months after expiry or termination of employment. Failure to adherence to this clause will invite legal action by the Company. 
	No personal mails will be opened on company’s computers and no official mails can be shared through CC or BCC to your personal mail I'd with clients or any social media.
	Personal Mobile usage is not allowed in Company Premises.


Modifications to this policy 
If you have any concern, with regard to the policy, then you can contact to the company registered email Id vadiccustomercare@gmail.com .

RETURN AND REFUND POLICY
SUMMARY:
This policy will be applicable to Vadic Network Private Limited (Herein after referred as “Company”) As per this policy Company provide a scheme to respective buyer, in terms of which the option of return or refund is offered by the company to you.It is imperative upon company, Direct Seller and company branches to follow the Customer Product Refund Policy in letter and spirit.
Consumer, if unsatisfied with the products and found products are not relevant for use, and in case of products delivered is different from the ordered products, then he can go for the below mentioned return and exchange policy and avail refund. 
COVERAGE:
Since consumer satisfaction is our primary motive, we welcome all the feedback and request of the consumer. We are always ready and willing to go the extra mile for our consumers.
QUALITY OF PRODUCTS SUPPLIED BY COMPANY 
Company upholds the quality of its products and guarantees your satisfaction. If for any reason you are not completely satisfied with the products, you may return it for a refund as per the terms of the Returns Policy.
TIME PERIOD INVOLVED IN RETURN 
The time period of around 30 days shall be involved while raising the request for return and exchange. 
STEPS INVOLVED IN RAISING REQUEST FOR RETURN 
1.	RAISING REQUEST FOR RETURN 
2.	COMPLETE THE PACKAGE 
3.	DELIVER THE PRODUCT AT THE COMPANY PREMISES OR ANY OTHER ADDRESS AS STIPULATED BY THE COMPANY 
4.	GET THE PRODUCT AND THEN AVAIL FOR REFUND 

IMPORTANT CONDITIONS FOR RETURN AND EXCHANGE 
The return and exchange of the product shall be inspected on its receipt. Please ensure that the following conditions need to be fulfilled before returning and exchanging the product:
A.	The product shall be in unused and original condition;
B.	You shall inform about the return of the product to us within a period of 7 days;
C.	You shall not accept any open box deliveries;
D.	The return and exchange package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.
Processes for Refund are as follows:
1.	Customer needs to submit the application for return goods with reason on Affidavit.
2.	The Affidavit should be 100 INR or more.
3.	They should also mention the required bank detail on which the refund amount will be transferred.
4.	Need self-attested PAN Card copy, ID Proof copy & Bank Account copy for Authentication.
5.	Refund will be transferred in given bank detail within 15 working days after verification process is complete.
Conditions under Which Company will not accept returns and Exchange 
1.	If anything goes missing from the package you've received including price tags, labels, original packing, freebies and accessories etc;
2.	If any product that has been used or its durables have been installed on your site;
3.	If it is found that certain products with tampered or missing parts or serial numbers;
4.	If it is found that you have accepted an open box delivery, no request for return would be processed.
5.	If it includes certain products that can’t be returned due to health and hygiene matters.
6.	If return request is made outside the specified time frame i.e., after a period of 30 days

Modes available for providing refund to the customer
o	If customer paid for their product through cash or Credit Card, Debit Card, or Net Banking, UPI, directly to Company Authorized Account at the time of their purchase:
Customer will receive the refund without any deduction into the account of the consumer/direct seller registered with company within 10 (Ten) working days from the date of receiving the products at company registered/authorized address.
o	If customer paid for their product to direct seller and company C&F store at the time of their purchase
Customer will receive the refund amount into the account of the consumer/direct seller registered with company within 10 business days from the date of refund.

Amendments to this Policy
Company reserves the right to change this policy at any time. If we change this policy notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the policy regularly.

SHIPPING & DELIVERY POLICY
SUMMARY 
This policy will assist Vadic Network Private Limited (Herein after referred as Company), to make secure and well time shipping for all its products to the ultimate consumers. This policy will assist in helping out the phrases and situations under which shipping of the merchandise will take place in the smooth and easy manner.
COVERAGE 
This policy will cover delivery & shipping of all such products against which orders received by company from company website www.vadicindia.com as well as any other mode like through direct seller.
STEPS INVOLVED 
Once our system processes your order, your products are inspected for the purpose of checking availability.
1.	Once your order has been completed with respect to payment, contact, address and other info, your order will begin to be processed for the shipment
2.	After they pass through quality check, they have undergone the process of shipment with our delivery partner.
3.	Our delivery partners then bring the package to customer at the earliest possible time period. 

COST INVOLVED IN SHIPPING 
Delivery charges will be applicable for all orders as per applicable. ¬

Reason for cancellation Process 

•	In case our delivery person fails to contact with you and he made 3 attempts to deliver your product at the mentioned address, but he still failed in making the delivery, then the company retains the right to cancel the order within the said time period. 

•	If delay has been caused due to incomplete address, then it will result in cancelling the order.




Details required 
Company provides delivery of product across country, so it is requested to customers to provide complete address detail while placing your order on company site to ensure speedy delivery of your product. The address will be provided in the following format: 
•	Complete Name 
•	Two contact No. along with the mail Id 
•	Pin code
•	Flat No. along with address 
•	Area, street
•	Landmark 
•	City 
•	State  

Ways through which delivery can be executed 
1.	Orders are delivered through Registered various courier companies and/or Government speed post.
2.	 Orders are delivered through BY HAND from the Company`s Registered Office.

REASONS FOR DELAY IN SHIPPING 
Order delivery may be delayed on account of following: 
1.	Acts of God such as floods, earthquakes, etc.
2.	Political disruptions, strikes, employee lock-outs, govt. directed lockdowns
3.	Unsuitable weather condition
4.	Other unforeseen circumstances
Company put all its efforts to deliver your order within time as mentioned under this policy and in case of delay, company shall intimate to customer for this delay. Customer after receiving this notification has two options either to proceed with that order or can claim refund for that product.





Track your order 
•	Once the order has been done, then you will receive a message through the SMS/e-mail, containing the detail with regard to the tracking number and the courier company which has been processing the order.

•	The status of the package has been tracked within 24 hours from the product has been dispatched.


Time involved in delivering the product 
Orders can be shipped inside fifteen enterprise days of authentic deliver date; agency offers all products to their clients at inspired time frame. And if any postpone can be brought on agency part, then clients have option, they are able to go back that product and declare their refund. If customer didn`t receive product within 15 days He/She can lodge a complaint within 30 days from the date of activation about delivery of product. We are not responsible for delivery of product orders after 90 days. 
Company will now no longer be responsible for any damages, pastimes or claims etc. on account of now no longer processing a Transaction/Transaction Price or any postpone in processing a Transaction/Transaction Price that's past manipulate of agency.



Customer access for changing any request 
Company only considers change in address request, after placing order by customer. Customer can apply for change in address request within 24 hours from the order date.
Amendments to this Policy
Company reserves the right to amend this policy at any time. We somehow will mention the date for making amendments in this policy. Latest amendments can be done accordingly by giving proper notice in the same.

TESTIMONIAL POLICY
Summary 
This policy shall cover the framework provided by VADIC NETWORK PRIVATE LIMITED (Herein after referred as “Company”) A testimonial is a statement from a past customer that describes how a product or service helped them. They usually show impact through before-and-after comparisons or provide specific improvement statistics.

Coverage 
This policy of Testimonial applies to the all-Direct Sellers, Consumer and Company itself.

General terms 
The general terms guiding the testimonial provision are as follows:

1. The all testimonial posted by the Direct Sellers and Consumers are pre-approved by the Company.
2. The presentation of the offer to the prospect does not contain or refer to any testimonial, endorsement or supportive documentation unless it is genuine, verifiable and relevant;
3. All testimonials shall be with the prior approval of the ultimate consumer of the products.
4. If Direct seller or consumer post the testimonial without company approval then he/she would be liable for any legal action if arises


How to get the testimonials pre-approved by the Company  

If a Consumer desires to demonstrated its testimonial, then he/she first ship the needful information alongside the pre and put-up comparison, bill of products, and take a look at reviews if any to……………. On receiving of the all-information organization will both authorised the testimonial or call for the extra explanation on testimonial inside 12 days of receiving the email. Company isn't susceptible to authorised the testimonial if it isn't produced with the aid of using the very last customer who use the products.

Approval by the Company 
•	If any customer takes benefit, he/she would submit Health check up reports of before & after use of products with testimonial video.
•	Testimonial videos are advertised or float after the approval of Company management.
•	Testimonial videos uploading by anyone without approval of company are Legal offence. 
•	For testimonial videos, Affidavit should be submitted to the company for approval.

How the Company check the testimonials
Company acquired those testimonials via the modes allowed through company to customers. 
Company is going via with all testimonials and test that right pics with product end result became ship or now no longer with those testimonials. –
If there may be any loss of readability regards to any testimonial’s enterprise will touch with that patron and allowed five days’ time to offer whole records. -
 After thinking about all records, Company will determine both permits to publish those testimonials on Company internet site or restraint it.

Approval from the Customers 
The company had to take approval from the customers with regard to receiving the testimonials.  Company needs to make ensure that the testimonials received from the customer must be free from undue pressure and primarily based on the review posted by the client. 

Changes to this Policy
Company reserves the right to change this policy Notice at any time. If we change this policy Notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the policy regularly.

I Agree With all the Terms And Conditions given above